Question 1

What happens after I send this form?

Accepted Answer

You get a confirmation email straight away, and a person on the Avox team reads your message and replies by email.

Question 2

Who actually reads these messages?

Accepted Answer

A real person on the Avox team, not a bot. If your question needs someone else on the team, they'll bring them in rather than bouncing you around.

Question 3

What should I include for a faster answer?

Accepted Answer

Roughly how many WhatsApp numbers you're connecting, your rough timeline, and anything specific you're blocked on - the more context, the fewer back-and-forth emails it takes.

Question 4

Can I talk to sales before signing up?

Accepted Answer

Yes. Mention that in your message - the form asks for your phone number so we can call you if that's easier.

Question 5

Is this the right place for support issues?

Accepted Answer

It works, but if you already have an account, open a ticket from Support & Feedback in your dashboard - it keeps the whole conversation with your account and shows replies right there.

Question 6

Do you handle security/procurement questionnaires here?

Accepted Answer

Yes - mention it's for a security review or procurement. Our Security, Privacy Policy, DPA and GDPR pages cover most questions, and we can send a signed copy of the DPA.

Question 7

What if I don't have a company yet?

Accepted Answer

That's fine - the company field is optional. Tell us what you're trying to do and we'll point you in the right direction regardless.

Question 8

Why do you ask for a phone number?

Accepted Answer

So we can call instead of emailing back and forth, for anything that's faster to talk through. Sending this form doesn't add you to any newsletter.

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Before you send that…

Say less we got you.

Before you send that…

Say less
we got you.