Cancellation & Refund Policy

Every Avox plan is paid through PayPal, in US dollars. Where a price is shown in Indian rupees, it's an estimate to help you compare - the amount PayPal charges is the USD amount shown at checkout. If your card or bank account is in another currency, PayPal or your bank may convert it at their own rate.

There are three ways to pay:

• Monthly - a PayPal subscription charged once a month, with no minimum term.
• Yearly - a 12-month commitment at the yearly discount shown on the pricing page, still charged once a month through PayPal.
• One-time - a single PayPal payment that covers one year, at the one-time discount shown on the pricing page. It doesn't renew by itself.

Every plan - Monthly, Yearly, or One-time - comes with a 15-day money-back guarantee. There isn't a free trial to race against: use the plan for real, and if it isn't right for you, ask us within 15 days of your first payment and we'll refund that payment in full. The guarantee covers the first payment for a plan; it doesn't cover later monthly payments or the early-cancellation fee described below.

If you want to cancel while you're inside the guarantee, choose “Cancel and request my money back” in your dashboard (Billing → Manage subscription → Cancel subscription) rather than cancelling on your own. We then cancel the plan and refund your first payment together, and no early-cancellation fee applies.

You can cancel a Monthly plan at any time from your dashboard (Billing → Manage subscription). There's no fee and no minimum term. Cancelling stops all future charges, and your plan keeps working until the end of the month you've already paid for. After that, your WhatsApp numbers on Avox pause until a plan is active again - your data isn't deleted.

A Yearly plan is a commitment to 12 monthly payments, which is why it's cheaper per month. If you cancel it yourself before all 12 payments have been made, a flat $8 (USD) early-cancellation fee applies. You pay it through PayPal when you confirm the cancellation, and the cancellation only goes through once that payment succeeds. The fee shown when you start cancelling is the fee you pay. Changes to the fee apply to cancellations started afterwards. There's no fee when we cancel your plan together with a refund. Once all 12 payments have been made, the plan carries on month to month and you can cancel at any time with no fee. Either way, cancelling stops future charges and your plan keeps working until the end of the month you've already paid for.

A One-time plan is paid once and covers a full year. It isn't a subscription, so there's nothing recurring to cancel and no early-cancellation fee - it simply ends at the end of its year. We email you 7 days and 1 day before it ends so you can choose a new plan. To end it early, change plans during the year, or ask about a refund, send us a request (see “How to ask for help or a refund” below).

You can move a Monthly or Yearly subscription to a different plan from your dashboard. PayPal asks you to approve the change, and your plan switches once PayPal confirms it. The new plan's price applies from your next billing date. We don't charge or credit part-month differences for a change. A coupon discount on your current plan doesn't carry over to a new one. To change billing option or plan part-way through a Yearly commitment, send us a request first and we'll tell you your options.

Outside the money-back guarantee, refunds are at our discretion. If something went wrong, tell us: we can refund all or part of a payment, up to the amount you paid for it, and a payment can be refunded in more than one part. We look at each request individually, and a refund we give once doesn't mean we'll give the same refund again.

If a monthly payment fails, we tell you by email and in your dashboard, and PayPal retries the payment on its own schedule. Your plan stays on in the meantime, but your monthly automation credits aren't topped up until a payment goes through. If PayPal suspends the subscription after repeated failures, your plan and your WhatsApp numbers pause until billing is resumed in PayPal or you contact us. Your data is kept safe while a plan is paused.

You can use one coupon or gift code per purchase. A code may only work for certain plans, billing options, countries, or accounts, and may expire or have a limited number of uses. A discount that lasts for a set number of months returns to the plan's regular price afterwards. Gift codes are personal and can be used once. Codes have no cash value and can't be exchanged for a refund. If you're refunded for a purchase made with a code, the refund is for the amount you actually paid.

Automation credits are a usage allowance that comes with your plan, and you can also buy top-up credits, which last 12 months. Credits have no cash value. When your plan renews, unused plan credits roll over into the next period under the rollover rules shown in your dashboard; if the plan doesn't renew, they end with the period. Unused credits aren't refunded if you cancel part-way through a period. A refund under this policy refunds the plan payment itself, not unused credits.

In your dashboard, go to Billing → Manage subscription and choose “Request help / refund” (or “Cancel and request my money back” in the cancel dialog). It opens a Billing support ticket with your plan and payment already filled in, and you get a confirmation by email. You can also open a ticket from Support & Feedback, or email hello@theavoxai.com from your account's registered email address and tell us which payment it's about.

Asking doesn't cancel or refund anything by itself: our team checks the request against this policy and replies on the ticket. Approved refunds go back to the PayPal account or payment method you paid with, through PayPal. It can take a few days for the money to show up, depending on PayPal and your bank. When we refund a plan under the guarantee, we also cancel it so you aren't charged again, with no early-cancellation fee.

If something's wrong with a charge, please contact us first - we can usually sort it out faster than a dispute. While a payment is disputed or reversed in PayPal, the plan it paid for is paused until the dispute is resolved.