Avox newsroom
Edition 34/Updated
Launches, features, fixes and the stories behind them, from the team building Avox. Filter by colour, search anything, react to what you like.
34 stories
Avox is built on Meta's WhatsApp Business Platform. Your team answers customers together, sends approved templates, automates the busy work and connects your own systems, while the phone app keeps working.
·2 min read·240 reads
Just shipped
Your WhatsApp message costs from Meta, by day and type with no Avox markup, and whether each number is in good standing with Meta.
·1 min read
Check how Avox and WhatsApp are doing at any time. The status page updates live and shows Meta's side separately, so you know where a problem is.
·1 min read·120 reads
One shared inbox, your existing number, clear costs from Meta with no markup, automations and an API, and the controls a team needs.
·1 min read·160 reads
Fixes and improvements
Each API key now has a name and description, test keys never send a real message, and rotating a key keeps its limits.
If your billing country is India, Avox shows prices and charges in rupees, with the US dollar amount you're charged beside it.
Before you create, rotate or revoke an API key, or pause or delete a Switchboard, Avox asks for a short code sent to your email.
Coexistence, billing, security, the Avox API and more: our FAQ now covers it all, grouped by topic so you can find an answer fast.
Test keys check everything without sending, special test numbers show each error on purpose, and an Idempotency-Key header makes retries safe.
See your WhatsApp calling history in one place, and ask customers whether it's okay to call them.
Earlier
Turn on message forwarding and each new customer message is sent to your HTTPS endpoint, signed so you can check it came from Avox.
·1 min read
Sort contacts with categories and tags in your own colours, give every contact a generated avatar, and start automations when a tag is added.
·1 min read
Product news, features, fixes and guides now have a home of their own, with a colour for every kind of story, search, an archive and RSS feeds.
·1 min read
What a 429 means, how to read Retry-After, and how to use error codes to fix problems quickly.
·1 min read
One endpoint, WhatsApp's own message format, and no Meta token to manage. Here's how to send your first message from your own system.
·1 min read·180 reads
Starter, Growth and Business; monthly, yearly or one payment for a year; PayPal checkout; and WhatsApp charges billed by Meta with no Avox markup.
·1 min read
Give everyone on your team exactly the access they need, change it any time, and see what changed in the activity log.
·1 min read
When Avox has something for you, a discount code, a gift plan, free credits or a limit boost, it shows up in your dashboard, ready to claim.
·1 min read
Add an authenticator app for a second step at every sign-in, or sign in with a passkey using Face ID, Touch ID, Windows Hello or a security key.
·1 min read
Each Switchboard has its own numbers, contacts, templates, automations and team. Run several and switch between them, or pause one when you need to.
·1 min read
Messages sent and received, how fast you reply, and how many messages are delivered and read, over 7, 30 or 90 days.
·1 min read
The little character that reacts as you work in Avox, with a shape that matches who you told us you are.
·1 min read
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